How had Westlife Developers, which runs McDonald’s managed its operations in the crisis?

Westlife operates McDonald’s in West and South India. In difficult times, this McDonald franchisee, announced 176% jump in revenues in the Jun-21 quarter. The growth has been largely driven by the home delivery and drive-thru channels even as dine-out was tepid.

While dine-outs got impacted by COVID 2.0, there was a distinct spurt in home delivery. However, Westlife expects that dine-out experience will eventually revive post-pandemic and they would gain from a series of restaurant closures.