What does Gupshup plan to do with $240 million it has just raised?

Gupshup, a messaging platform to manage customer interactions, has raised $240 million in in a follow up round from Fidelity Management and Tiger Global. In the April infusion, Gupshup was already valued at $1.40 billion. Gupshup uses artificial intelligence and machine learning providing customer an AI-powered journey of conversations to manage customer requirements.

Gupshup is looking to expand its business inorganically. Most investors consider the platform of Gupshup and their methodology to be quite evolved. However, considering the methodology it uses, Gupshup remains a controversial platform in India.